- Use License
- Eligibility to Purchase
- Pricing and Availability
- Acceptance of Orders
- Promotion Codes
- Voucher Code
iROO INDONESIA Site is operated by PT Premium Metropolis and/or its subsidiaries and business partners (collectively, “iROO INDONESIA”).
Access to and use of the Site is permitted on a temporary basis, and iROO INDONESIA reserves the right in its sole discretion to withdraw, remove, suspend, change, vary, or amend any part or all of the Site and/or the Services at anytime without prior or subsequent notices. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Site.Access to and use of the Site is permitted on a temporary basis, and iROO INDONESIA reserves the right in its sole discretion to withdraw, remove, suspend, change, vary, or amend any part or all of the Site and/or the Services at anytime without prior or subsequent notices. We will not be liable if for any reason this Site is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Site.
- USE LICENSE, OWNERSHIP AND INTELLECTUAL PROPERTY RIGHTS
You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the contents, or copies of the content supplied to you or which appears on this Site nor may you use any such content in connection with any business, commercial enterprise, or third party. You shall not modify, translate, reverse-engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by iROO INDONESIA or its licensors, as iROO and iROO Moderato are trade marks under exclusivity to iROO INDONESIA, and iROO-INDONESIA.COM belongs to iROO INDONESIA. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of iROO INDONESIA.
All persons (including their names and images), third party trade marks and images of third party products, services, or locations featured on this Site are in no way associated, linked or affiliated with iROO-INDONESIA.COM, except where the contrary is expressly stated. Any trade marks/names featured on this Site are owned by the respective trade mark owners. Where a trade mark or brand name is referred to, it is used solely to describe or identify the products and services and is in no manner an insertion that such products or services are endorsed by or connected to iROO-INDONESIA.COM.
The intellectual property rights in all materials and contents on our Site including but not limited to any research, artwork, photographs, graphics, audio clips, video clips, digital downloads, data compilation, software, text, sketches, renderings, designs, logos, button icons, images, and/or trademarks made available to you on or through this Site remain the sole property of iROO INDONESIA and its licensors, and are protected by local and international copyright laws. All such rights are reserved by iROO INDONESIA and its licensors.
iROO INDONESIA reserves full rights to remove or reinstate any content posted by you if we believe that it violates our guidelines, such as content is inaccurate, obscene, vulgar, offensive, defamatory, fraudulent, false, pornographic-related, or deemed as spam. We have no obligation to retain or provide you with copies of any content, nor do we guarantee any confidentiality with respect to your content.
Some of the services or features made available to you on the Site upon your registration only. When you register, you are required to provide information about yourself, data, and other materials that is true, accurate, current, and complete in all respects. You are responsible for updating and correcting the information you have provided to iROO INDONESIA by updating the information on the account you may establish on www.iroo-indonesia.com. We reserve the right to change registration requirements from time to time without any prior or subsequent notice.
- ELIGIBILITY TO PURCHASE
In order to make purchases on the Site you will be required to provide your personal details. In particular, you must provide your real name, phone number, email address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the Billing information provided.
The Site is available only to individuals who meet the eligibility criteria of iROO INDONESIA, who are the authorized users of the credit/debit card or bank accounts used to place your order from banks acceptable to iROO INDONESIA and/or to our payment-gateway business partners, whose applications are acceptable to iROO INDONESIA and/or to our payment-gateway business partner, and who have authorized iROO INDONESIA and/or our payment-gateway business partners to process a charge or charges on their credit/debit card or bank accounts in the amount of the total purchase price for the items which they purchase including any other costs that may incur related to the purchase. iROO INDONESIA reserves full rights to restrict multiple quantities of any item being shipped to any one customer or postal address, and/or to restrict users’ order amount per transaction.
By making an order to purchase items you expressly authorize us to perform credit checks and iROO INDONESIA feels necessary to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number, bank accounts, or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card or bank accounts, to obtain an initial credit/debit card or bank accounts authorization and to authorize individual purchase transaction.
Furthermore, you agree that iROO INDONESIA and/or our payment-gateway business partners may use personal information provided by you in order to conduct appropriate anti fraud checks. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to availability and acceptance. Kindly note that items in your shopping bag are not reserved, and therefore, may be purchased by other customers. Please also refer to our term on Acceptance of Orders.
iROO INDONESIA offers products that are in stock and available for sale and dispatch from our distribution center. However, we may occassionally, from time to time, be waiting for shipments from our business partners.
Dispatch times may vary according to availability and any representations made as to delivery times are within the areas stipulated by us and subject to any delays resulting from shipping, postal, or courier delays or force majeure for which we will not be liable. Please refer to Delivery.
In order to have a contract with iROO-INDONESIA.COM you must be able to make valid and sufficient payment to us through legal channels. iROO INDONESIA retains the right to refuse any request made by you.
You undertake that, when placing an order, all details you provide to us are true and accurate, that you are an authorized user of the credit/debit card or bank account used to place your order, and that there are sufficient funds to cover the cost of your order. The cost of products and services may fluctuate. All prices advertised on the Site are subject to such changes without prior notice to you.
Upon placing an order, you will receive an acknowledgement email confirming receipt of your order and that your order is pending payment. None that this acknowledgement email will constitute finalization of your order or the formation of a contract. Failure to make full payment into our bank account within the timeline will result to the order being considered as unsuccessful, null and void. A contract will not be formed until your payment has been received in our bank account and we send you a confirmation by email that the items you ordered will be dispatched to you. Only those items listed in the email sent at the time of dispatch will be included in the contract formed.
- PRICING AND AVAILABILITY
All prices indicated at iROO INDONESIA are in Indonesian Rupiahs (IDR) and are inclusive of VAT at the applicable rate.
If you are using a credit card which is not denominated in Indonesian Rupiahs (IDR), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
Whilst we do our utmost to ensure that all details, descriptions, prices, as well as availability of products on our Site are accurate, errors may occur from time to time and/or periodically. If we discover an error in the price or availability of any items which you have ordered, we will inform you of this immediately and give you the option of reconfirming your order at the correct price or requesting for a credit memo against your transaction payment receive. If we are unable to contact you or receive acknowledgement from you, we will treat as you have requested for a credit memo against your transaction payment receive; and in that event, we will refund or provide a voucher code worth the value of the particular items which you ordered but have an error in the price or availability. Please contact our Customer Care for further explanation.
Packaging and delivery, will be charged in addition to all prices displayed, and such additional charges will be clearly displayed where applicable and included in the total payable amount prior to you completing your order.
The prices and offers are subject to change at any time during the selling period without any prior or subsequent notice at the sole discretion of iROO INDONESIA.
We accept payment made by bank transfer, any other methods which may be clearly advertised on our Site from time to time.
Should a payment method by credit card become available, you confirm that the credit card being used belongs to you or that you have specifically authorized by the owner of the credit card to use it for making the payment of your order.
All credit card holders are subject to validation checks and authorization by the credit card issuer. In the event the card issuer refuses to authorize payment to iROO INDONESIA and/or our payment-gateway business partners, we shall not be liable for any delay or non-delivery.
We take reasonable care of the information and details of your order and payment where we use the Secure Socket Layer (SSL) technology that encrypts data that you have provided to us.
We take reasonable care, as best as we can, to keep the details of your order secure, and so will our payment-gateway business partner to keep the details of your payment secure. However, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.
- ACCEPTANCE OF ORDER
Upon placing your order, you will receive from us an acknowledgement email confirming details of your order and that your order is pending receipt of full funds in our bank account. This email is, however, NOT an acceptance of your order, but simply just to advise that we have received the detailed information of that order. At this point, your order is not finalized and is still pending.
When your odered item(s) will be dispatched, we may notify you. At that point your order may still be subject to our receipt of your funds for payment in full in our bank account sufficiently,which will have to be confirmed by our related payment gateway and banking business partner(s).
The acceptance of order on your ordered item(s) and completion of the contract between you and iROO INDONESIA will be accomplished subject to the receipt of your full payment in our bank account and after your ordered items have been dispatched.
iROO INDONESIA reserves full rights not to accept your order or ordered item(s) in the event that iROO INDONESIA and/or our payment-gateway business partners are unable to obtain authorization for payment, that shipping restrictions apply to a particular ordered item, that the particular ordered item is not in stock or does not satisfy our quality control standard and is withdrawn, or that you do not meet the eligibility criteria set out in our Terms.
Further, iROO INDONESIA, at our sole discretion, may opt to refuse, not to process nor accept, or issue a credit memo against your order or ordered item(s) at any time without having to assign any reasons whatsoever nor giving any prior notice. iROO INDONESIA and its business partners also reserve the right, at our sole discretion, to take steps to verify your identity prior to processing your order, and will either issue a credit memo against your order or ordered item(s) that we do not process in the form of refund or voucher code.
We shall not be liable to you and/or any third party by reason of our withdrawing any item from the Site whether or not that the item has been sold, removing, screening, or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
- PROMOTION CODE
iROO INDONESIA may from time to time and/or periodically offer Privilege Promotion Codes to member account holders. Privilege Promotion Codes are transferrable and have no cash alternative.
We may also from time to time and/or periodically offer General Promotion Codes to all users to the Site which may apply in respect of any, or certain specified, orders made through the Site.
Furthermore, promotion codes cannot be combined or used in conjunction with voucher codes, any other promotion code or offers, nor used after an order has been placed, and must be redeemed by the date or period published, if provided. Unused or remaining credit balance, if any, will be automatically forfeited.
We will process your orders after orders being received and the funds of your payments sufficiently fully received by us on a week day within Monday to Friday. Should the receipt of your orders and the sufficient funds of your payments in full be on Saturday, Sunday, or a public holiday, we will start processing your orders only on the closest week day within Monday to Friday after it.
Please note that orders during peak or sale periods may take longer time to be processed, but we will do our best to keep any delays to a minimum.
From time to time or periodically, and subject to terms and conditions as applicable, iROO INDONESIA may run the same day delivery within the specified location and destination for our members who have previously placed completed orders with iROO INDONESIA for a minimum order amount or for any users whose payments have fully been received in our bank account on or before the set time limit.
Delivery rates will be as quoted when users check-out and proceed with making payment.
The price of merchandise and delivery rates, unless specifically stated, do not include any insurance coverage.
We require a signature as a receipt acknowledgement for orders (including orders as gifts) delivered to the specified delivery addresses, at which point you fully accept that, upon the evidence of a signature at the delivery address, the responsibility for the ordered item (including gift) has been passed to you and such signature is also an evidence of delivery and contract fulfillment by iROO INDONESIA.
However, whenever the items of your orders are to be shipped out via a courier service company, the risk of loss and title for such items has been passed to you upon our delivery to the courier service company.
- RETURN-FOR-EXCHANGE (RFE)
- If the items you have ordered do not fit, you can request to return-for-exchange the items to iROO INDONESIA.
- that you must request for a Return-For-Exchange (RFE) online within three (3) days after the items are received. The day when the items are received is considered one (1) day. You must send your item(s) back to us in 100% new and good condition complete with all necessary requirement in order to qualify for us to start processing to review your return-for-exchange request;
- that you can request to exchange items for a different size or for an alternative product, subject to stock availability, for one (1) time request only and the number of quantity or item(s) being returned is not more than two (2). When you qualify to exchange your item, you may return it for a voucher code and purchase the new item separately. In this event, you will be awarded a voucher code worth the item returned for exchange less any costs that may incur from your RFE request;
We regret being unable to process direct exchanges in iROO stores. Upon an approved RFE, you will have to wait until a voucher code (e-voucher) is awarded to you via email, and, then, place a new order to purchase new item using the voucher code (e-voucher) in our iROO-INDONESIA.COM Site
- that the voucher codes awarded are valid within fourteen (14) days from the date of issuance and can be used for your future purchase in iROO-INDONESIA.COM. Please refer to our Voucher Code term and contact our Customer Care for further explanation.
- that the duly signed Return-For-Exchange (RFE) Request Form must be attached when sending back the items. If the duly signed RFE Request Form is not attached, we reserve the right to refuse further processing of the return and unidentified return-for-exchange may be returned to the sender at the sender’s expense;
- that customers should bear the cost of shipping and the risks when returning items. We recommend that you use a delivery service that is reliable to reduce the chances of loss of goods during delivery or shipping;
- that the voucher code will only be awarded to you upon our approval at our sole discretion and provided items returned are still in 100% new and good condition, unused, unwashed, and undamaged conditions with all designer garment, price tag and any other tag(s) still attached, and upon fulfillment of all necessary requirement. Whenever provided, belts and any designer packaging such as authenticity cards, dust bags, and leather tags should be included with your return-for-exchange;
- that Return-For-Exchange items that are damaged or soiled cannot be sent back to the customer at customer’s expense;
- that items such as accessories, belts and any other designer packaging such as authenticity cards, protective bags and other original tags must be included when returning the items for exchange;
- that NO return-for-exchange on items under the category of shoes, accessories, and/or items and purchases using voucher codes with any other special promotion, will be allowed;
- delivery cost for any exchange is applicable and at customer’s expense.
All shoes should be tried on a carpeted surface before wear.
We have made every effort to display as accurately as possible the colours of our products that appear on iROO-INDONESIA.COM. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Size & Fit Measurement and any other information
We do every effort to display the Size & Fit Measurement and any other information as accurately as possible. However, due to the uniqueness of each product, style, cutting, and fabric, we cannot guarantee that the measurement and any other information will be fully accurate.
All items will undergo quality control and check for any faults prior to being despatched to customers.
For any items being returned for exchange, please send the items back to their original packaging to ensure that they are protected during transit. Shoe boxes should be protected as well, as they are condisered to be part of the product. Provided the item being returned for exchange is received by us in a condition that its box or packaging is damaged and/or its tag(s) is (are) detached and/or necessary requirements are missing, automatically the item will not qualify for exchange and, therefore, not eligible for any return-for-exchange voucher code and/or any form of refund.
We advise that any returning package to be sent back for return will be dispatched via our partner courier service company to ensure safe transit and transfer. However, you may return the item(s) by any other secure means. Kindly send the item(s) to the address as stated in the payment receipt:
iROO Pacific Place Jakarta
Pacific Place Level 2 Unit 2-67,68,69
SCBD Jalan Jendral Sudirman Kav. 52-53
iROO Plaza Senayan
Plaza Senayan Level 2 Unit 2-205A, 207A
Jalan Asia Afrika 8, Senayan
and we request for you to contact our Customer Care at email@example.com. Please note that we do not accept liability for items returned regardless whether they are or they are not returned via our partner courier service company.
iROO INDONESIA reserves all rights to approve or disapprove any RFE Request at the sole discretion of iROO INDONESIA without having to assign any prior and/or subsequent reasons whatsoever to anyone and/or any parties.
- VOUCHER CODE
- Please Note that :
- a voucher code is valid for one (1) time use within fourteen (14) days period from the date of issuance. Voucher codes cannot be combined or used in conjunction with any other voucher code or promotion code or offers, nor used after an order has been placed, and must be redeemed by the date or period published. Unused or remaining credit balance, if any, will be automatically forfeited,
- a voucher code is transferable and may not be returned or redeemed for cash,
- any purchase using a voucher code is not eligible for any return-for-exchange,
- in the event of a Return-For-Exchange (RFE) Request having been approved by iROO-INDONESIA.COM, and unless you opt for replacement item(s), a voucher code will be emailed to you,
- iROO-INDONESIA.COM is not liable for delivery of a voucher code to an incorrect or non-existent email address. This is your sole responsibility,
- a voucher code will be emailed to the recipient after the payment to be credited has been fully received in our bank account,
- if you place a new order which exceeds the value of the voucher code you are using, the remaining outstanding balance exceeding the value of your voucher code must be paid by credit card or other payment methods acceptable by us. However, if the amount of your new order is less than the value of the voucher code you are using, the remaining credit balance of your voucher code will be automatically forfeited and not shown in your new order transaction,
- iROO-INDONESIA.COM is not responsible if a voucher code is lost, stolen, destroyed or used without permission,
- IROO-INDONESIA.COM reserves full rights to cancel a voucher code if we deem such action necessary,
- Value Added Tax (VAT), packaging, delivery and/or insurance costs are applicable on any items purchased with voucher code,
- delivery cost is applicable, should you require a printed voucher code, instead of the virtual, and specifically make such request in writing to our Customer Care at firstname.lastname@example.org.
iROO INDONESIA Site and Services are provided on an “as is” and “as available” basis, without any guarantees, conditions or warranties as to its accuracy. Under no circumstances shall we be liable for any direct, indirect, incidental, consequential, punitive or special damages whatsoever (including without limitation, those resulting from lost profits, lost data, business interruption, damage to goodwill or reputation, or the cost of procurement of substitute goods and services) arising out of the use, inability to use of, or errors or omissions to the contents or functions of this Site, even if we or an authorized representative thereof has been advised of the possibility of such damages.
iROO INDONESIA and its licensors do not warrant that the Site and/or Services are free of viruses or other harmful components. Any content downloaded or otherwise obtained through the use of the Site or Services is downloaded at your own risk, and you will be solely responsible for any damage to your computer system or loss of data that results from such download or your use of the Site or Services. If your use of the materials, information or services from this Site or Services or Linked Sites results in any damage to you or the need for servicing, repair or correction of equipment or data, you assume all costs thereof.
The content displayed on this Site is provided without any guarantees, conditions, or waranties as to its accuracy. Under no circumstances shall iROO INDONESIA, its business partners, agents, directors, employees, suppliers or licensors be liable for any direct, indirect, incidental, consequential, punitive or special damages whatsoever (including, without limitation, those resulting from lost profits, lost data, business interruption, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, or other intangible losses) arising out of the use, or inability to use of, this Site and/or Services. Under no circumstances shall iROO INDONESIA be responsible for any damage, loss or injury resulting from hacking, tampering or other unauthorized access or use of the Services or your account or the information contained therein.
iROO INDONESIA assumes no liability or responsibility for any (i) errors, mistakes, or inaccuracies of the contents or the functions available on or through the Site and/or Services, (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our Site and/or Services or any products, (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the Site and/or Services, (v) any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Site and/or Services by any third party, (vi) any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the Site and/or Services, and/or (vii) user content or the defamatory, offensive or illegal conduct of any third party.
This limitation of liability section applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if iROO INDONESIA has been advised of the possibility of such damages. If your use of the materials, information or services from this Site and/or Services or Linked Sites result in any damage to your or the need for servicing, repair or correction of equipment or data, you assume all costs thereof.
- NO WARRANTY
The Services and any product or service you purchase through the Site are provided on “as is” and “as available” basis. The products or services are provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Without limiting the foregoing, iROO INDONESIA and its licensors do not warrant that the products or services will meet your requirements, that the products or services will be available at any particular time or location, uninterrupted or secure, that any defects or errors will be corrected.
iROO INDONESIA does not warrant, endorse, guarantee, or assume responsibility for any products or services advertised or offered by a third party through iROO INDONESIA Site and/or Services and/or Linked Sites, and iROO INDONESIA will not be a party to or in any way monitor any transaction between you and third-party providers of products or services.
This Site may contain links to other third party websites or resources (the “Linked Sites”), which are not operated by other parties than iROO INDONESIA, including advertisers. iROO INDONESIA has not reviewed all of the Linked Sites, do not control or operate any of the Linked Sites, and you agree that we are not responsible for the contents or accuracy of any off-pages nor are we responsible for the availability of such Linked Sites, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such Linked Sites, including (without limitation) any advertising, products or other materials or services on or available from such Linked Sites, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with the use of or reliance on any such content, goods or services available on such external Linked Sites.
In any case when you are dealing with other businesses or third parties found through this Site or Linked Sites, these dealings are solely between you and the other party. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such third parties on this Site.
- PRODUCT AVAILABILITY AND AUTHENTICITY
iROO INDONESIA reserves the right to change and/or discontinue the product range, product availability, product specifications and/or product pricing and/or the Services at any time without prior or subsequent notices.
We only supply merchandise that is authentic. Please be aware that such products may not be entirely free of workmanship faults and/or defects.
- OUR RELATIONSHIP
- NO WAIVER
- FORCE MAJEURE
- RETENTION OF RIGHTS
- ENTIRE AGREEMENT