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  • Personal Information
  • Use of Personal Information
  • Cookies
  • Use of Information for Marketing Purpose
  • Access and Edit of Information
  • Data Tracking
  • Publicly Post Information
  • Offline Collection, Use, and Disclosure of Personal Information
  • Miscellaneous Privacy Issues

TERMS OF USE

CUSTOMER CARE

HOW TO SHOP

iROO MEMBERSHIP

IN-STORE COLLECTION

FAQs

PRIVACY POLICY


iROO INDONESIA (“we”, “our”, “us”) respect the privacy of our Site online users and members (“you”, “your”, “yours”). We encourage you to learn more about our Privacy Policy on how we collect, store, and use the information that you provide us with, and in some cases disclose your personal information such as whereby it may be part of providing a service to you – e.g. arranging for goods to be sent to you, carrying our credit and other security checks, and for the purposes of customer research and profiling or where we have your express permission to do so.

The following information is provided by iROO INDONESIA to enable our online visitors to be fully informed of our Privacy Policy. By visiting iROO INDONESIA Site, you are accepting and consenting to the best practices described in this Privacy Policy and the Terms of Use.

If you are under 18, we require that you inform a parent or guardian about iROO INDONESIA’s Privacy Policy and Terms of Use as well as requiring their consent to the Privacy Policy and Terms of Use before registering or placing an order with iROO INDONESIA.

This Privacy Policy does not necessarily apply to any offline collections of your personal information, neither does it apply to websites maintained by other companies or organizations to which we link, and iROO INDONESIA is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organizations before submitting your details.

PERSONAL INFORMATION
IROO INDONESIA collects personal information which may contain personal data that identifies specific end user. In several ways when you engage in certain activities on the Site such as creating an account, filling out a survey, placing an order or service from us, posting an opinion, sending us feedback, requesting information about our products, applying for a job through the Site, or registering for a service offered by IROO INDONESIA (collectively “Activities”), we may ask you to provide certain information about yourself. It is optional for you to engage in the Activites. By registering or engaging in the Activities, you are consenting to the collection of your certain personal information about yourself, such as but not limited to your first and last name, email address, telephone number, mailing address, home address, shipping address, credit/debit car billing address(es), and date of birth; and when you order products or services, we may also ask you to provide us with your bank account number, credit card number, expiration date, and authentication codes or related information. Depending on the activity, some of the information we ask you to provide is identified as mandatory and some is identified as voluntary. If you do not provide the mandatory information for a particular activity that requires it, you will not be permitted to engage in that activity.
USE OF PERSONAL INFORMATION

IROO INDONESIA may use your personal information for the processing of orders, payments, and to provide you with a personalized shopping experience. We also use it to fulfill and deliver your orders, manage your account, enhance the operation of the Site, administer contests, improve our marketing and promotional efforts, analyze Site usage, improve our product and service offerings, and to tailor your interaction experience. For example, if you send our Customer Care an email we may use your comments and feedback to tell others about our services, and may post your comment in our marketing materials or on our Site. In addition, if you use our Site to send information or a product to another person, we may store your personal information, and the personal information of any recipient. We may use that other person's contact information to allow him or her to view and accept your gift or to allow the recipient to access the information you requested we send. We may also use your personal information to troubleshoot, resolve disputes, accomplish administrative tasks, contact you, enforce our agreements with you, including our Site Terms of Use and this Privacy Policy, comply with applicable law, and cooperate with law enforcement activities.

From time to time IROO INDONESIA may employ third party business partners to collect data on behalf of IROO INDONESIA and including but not limited to assist IROO INDONESIA with its data hosting, email, debt collection (only if applicable) and customer services (collectively “Third Party Service Providers”). IROO INDONESIA may share your information with Third Party Service Providers. We may provide some of our services and products through third parties. These Third Party Service Providers perform functions on our behalf, like sending out and distributing our administrative and promotional emails, or in the case of shipping companies whereby they will ship our products out to you. We may share your personal information with such Third Party Service Providers to send postal or email, remove repetitive information on customer lists, analyze data, provide marketing assistance, provide search results and links, operate the Site, troubleshoot, and provide customer service. We may also collect personal information from individuals and companies ("Affiliates") with whom we have business relationships and may have to also share their information with Third Party Service Providers to accomplish our administrative tasks. We encourage Third Party Service Providers to act at all times in accordance with our Privacy Policy as well as to adopt and post privacy policies of their own.

IROO INDONESIA may share your information in a Business Transfer. As with any other business, we could merge with or be acquired by other entities. If this occurs, the successor company would acquire the information we maintain, including your pesonal information.

IROO INDONESIA may share your information for our Protection and the Protection of Others. We may also disclose your personal information when we believe disclosure is appropriate to comply with any legal obligation to any relevant government, judicial and regulatory board, or in order to enforce or apply this Privacy Policy, our Site Terms of Use or other agreements, or protect the rights, property, or safety of IROO INDONESIA, our customers or others. This includes exchange information with other companies and organizations for the purposes of the fraud protection and credit risk reduction.

Non-personal information does not identify a specific end user and may include things like the Uniform Resource Locater (“URL”) of the website you visited before coming to our Site, the URL of the website you visit after leaving our Site, the type of browser you are using and your Internet Protocol (“IP”) address. We, and/or our authorized Third Party Service Providers and advertisers may automatically collect this non-personal information when you visit our Site through the use of electronic tools like cookies and web beacons or pixel tags, as described in point 3 of this Privacy Policy.

IROO INDONESIA may use your information, including non-personal information, for our internal and demographic studies, to monitor customer patterns, analyze trends, comply with applicable law, cooperate with law enforcement activities, troubleshoot, and administer the Site so we can consistently improve our Site to better meet our visitors’ needs. We may disclose or share non-personal information such as aggregated demographic information with business partners, Affiliates, and advertisers, for example, to measure the overall effectiveness of our online advertising, content, and programming. We may use third party advertising companies to serve advertisements when you visit our Site. Those companies may use non-personal information about your visits to this Site and other websites in order to provide, through the use of network tags, advertisements about goods and services that may be of interest to you.

We allow Third Party Service Providers to track and analyze non-personal information usage and volume statistical information from our users to administer our Site and constantly improve its quality. We may also publish this information for promotional purposes or as a representative audience for advertisers. Please note that this is not personal information, only aggregated summaries of the activities of our users.

COOKIES
We use cookies (very small files that are sent to your computer, mobile or other access device) which we can access when you visit our Site to recognize your device on future visits.

There are four (4) types of cookies:
  1. Website Functionality Cookies
    These cookies are essential in order to enable the Site to provide services you have asked for such as remembering your shopping bags.
  2. Website Analytics Cookies
    These cookies collect anonymous information on how people use the Site and the data is merged with other users to enable us to improve how the Site operates. For example, we utilize analytics cookies to help us understand how customers arrive at our Site, browse or use our Site and highlight areas where we can improve areas such as navigation, shopping experience and marketing campaigns. The data stored by these cookies never shows personal information from which your individual identity can be established.
  3. Users Preference Cookies
    These cookies remember choices you make such as language, search parameters e.g. size, colour or product line. These can then be used to provide you with an experience more appropriate with your selections and make the visits more tailored and pleasant. The information is also merged with other users on an anonymous basis to enable us to improve how the site operates. For example, our saved items feature utilizes a cookie to remember the products which you have expressed a wish to save while browsing our Site.
  4. Targeting Cookies or Advertising Cookies
    These cookies collect information about your browsing habitsin order to make advertising relevant to you and your interests. They remember the websites you visited and that information is shared with other parties such as advertisers. For example, we use third party companies to provide you with more personalized adverts when visiting other websites. You can change settings on your browser to prevent cookies being stored in your computer or device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.
IROO INDONESIA may disclose aggregate, anonymous statistics about the number of visitors to the Site or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this Site on our behalf using cookies and code which is embedded in the Site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page view, paths taken by visitors through the Site, data on visitors’ screen settings and other general information. IROO INDONESIA uses and stores this type of information, as with that obtained from other cookies used on the Site to help improve the services to our users.
USE OF INFORMATION FOR MARKETING PURPOSE
We intend to use your information in direct marketing and, therefore, would like to use the information in our records including your name, phone number, email and/or correspondence address to send you marketing materials. When you register, you will be given the option to opt-out of subscribing to our regular update service which will send you email and direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-off marketing promotions. Such alerts may include marketing information about products offered by IROO INDONESIA and our subsidiaries, or products and services offered by our selected business partners.

At all times we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular mailshot. Simply follow the notifications in the email. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. To opt-out of direct mail service or updates, please contact IROO INDONESIA Customer Care at contact@iroo-indonesia.com. When contacting us, please indicate your name and email address, and specify which promotional emails you do not want to receive. It may, however, be impossible for us to completely delete all of your information because we periodically backup information.
ACCESS AND EDIT OF INFORMATION
If for any reason you are concerned that the information held by IROO INDONESIA is not correct, you may access and edit the personal information you provide us. We encourage you to promptly update your personal information if it changes.
DATA TRACKING
We take security seriously and take numerous precautions to protect the security of personal information. You can access your personal information on our Site after you “sign-in” to My Account through a password and email address. This password is encrypted. We recommend that you do not share your password with anyone. Any personal information resides on a secure server that only selected personnel and contractors have access to. We encrypt certain sensitive information using Secure Socket Layer (SSL) technology to ensure that your personal information is safe as it is transmitted to us.

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Site, and are not responsible nor held liable for the actions of any third parties that may receive any such information.
PUBLICLY POST INFORMATION
We may provide areas on our Site where you can publicly post information about yourself, can communicate with others, or can review products and submit media content. This information may be accessible by third parties and may appear on other websites or web searches, and therefore this information could be read, collected, and used by others. We have no control over who reads your postings or what other users may do with the information you voluntarily post. Thus, please use caution when posting any personal information in public areas of our Site.
OFFLINE COLLECTION, USE, AND DISCLOSURE OF PERSONAL INFORMATION
We may also collect your personal information offline, where we will try to protect your privacy. For example, we may request for or require your telephone number, e-mail or postal address while responding to your queries or service you better via telephone, fax, or other mobile means. We will do our utmost to encourage that offline collection, uses, and disclosures are consistent with our online Privacy Policy.
MISCELLANEOUS PRIVACY ISSUES
We do not knowingly or intentionally collect personal information from children or those under the age of 18. By using this Site, you have represented that you are either 18 years of age or, using this Site with the supervision of a parent or guardian. If you are under the age of 18, please do not submit any personal information to us, and rely on a parent or guardian to assist you.